Trevor Hall

Currently serves as a Senior Professional Services Consultant, leveraging deep technical expertise in CaptivateIQ's platform to design and implement complex incentive compensation management solutions for clients.

• Act as the primary technical subject matter expert on CaptivateIQ's platform, resolving complex challenges and providing strategic guidance to clients on advanced ICM solution implementations.
• Architected and implemented tailored system configurations and solutions in close collaboration with diverse enterprise customers, optimizing their incentive compensation processes for enhanced efficiency.
• Led the successful delivery of multiple complex Incentive Compensation Management (ICM) projects by creating, managing, and executing comprehensive Agile project plans, ensuring on-time and within-budget completion.

Spearheaded revenue operations initiatives, optimizing incentive compensation processes and driving technology procurement to enhance efficiency and accuracy for a large sales organization.

• Directed operational processes for incentive compensation for over 1500+ sales professionals, achieving a sustained 99.9% accuracy rate and elevating average first delivery accuracy from 45% to 99%.
• Led enterprise technology procurement and strategic implementation, successfully transitioning multiple internally developed processes to scalable software solutions, significantly boosting operational efficiency and data accuracy.

Managed critical internal systems and led product development for Fiserv's Risk Office, ensuring high accuracy in fraud rule execution and contributing to revenue growth and customer retention.

• Managed the analysis, creation, and maintenance of internal systems rule codes, achieving a 99.9% accuracy rate across nearly 27,000 annual change requests to ensure timely and precise execution of fraud rules.
• Spearheaded the development and launch of new Fiserv Risk Office products, directly contributing to increased revenue growth and enhanced customer retention for the organization.